SHIPPING & RETURNS POLICY

 

Effective date: 1/23/2017

 

---

SECTION 1 – PRODUCT AUTHENTICITY STATEMENT

At Zapova we have a commitment to quality products and authenticity. We guarantee that all products in our store are original designer skincare, makeup, haircare, perfumes, and home scents. We take pride in our reputation for quality and excellent value beauty, health and personal care products.

 

SECTION 2.1 – STANDARD SHIPPING RATES: CONTINENTAL USA 

The following fixed shipping rates apply across the Continental USA based upon weight and destination for wholesale and direct to retail orders only. Note that dimension weight adjustments may also apply as levied by FedEx or UPS :

[0.00 - 0.49] Lbs Shipping = $5.95

[0.50 - 0.79] Lbs Shipping = $6.95

[0.80 - 0.99] Lbs Shipping = $7.95

[1.00 - 1.99] Lbs Shipping = $8.95

[2.00 - 2.99] Lbs Shipping = $9.95

[3.00 - 6.99] Lbs Shipping = $11.95

[7.00 - 7.99] Lbs Shipping = $12.95

[8.00 - 10.99] Lbs Shipping = $13.95

[11.00 - 12.99] Lbs Shipping = $15.95

[13.00 - 14.99] Lbs Shipping = $16.95

[15.00 - 16.99] Lbs Shipping = $18.95

[17.00 - 19.99] Lbs Shipping = $20.95

[20.00 - 24.99] Lbs Shipping = $24.95

[25.00 - 29.99] Lbs Shipping = $29.95

[30.00 - 34.99] Lbs Shipping = $36.95

[35.00 - 39.99] Lbs Shipping = $39.95

[40.00 - 44.99] Lbs Shipping = $46.95

[45.00 - 49.99] Lbs Shipping = $49.95

[50.00 - 54.99] Lbs Shipping = $54.95

[55.00 - 59.99] Lbs Shipping = $59.95

[60.00 - 99.99] Lbs Shipping = $99.95

[100.00 - 149.99] Lbs Shipping = $149.95

[150.00 - 199.99] Lbs Shipping = $199.95

[200.00 - 299.99] Lbs Shipping = $299.95

[300.00 - 499.99] Lbs Shipping = $499.95

[500.00 - 999.99] Lbs Shipping = $999.95

 

>1,000.00 lbs - Please Contact Customer Service

 

SECTION 2.2 – STANDARD SHIPPING RATES: APO, ALASKA, HAWAII & CANADA 

The following fixed shipping rates apply across the US military APO, Alaska, Hawaii, and Canada based upon weight and destination for wholesale and direct to retail orders only. Note that dimension weight adjustments may also apply as levied by FedEx or UPS :

0 - 0.99 lbs = $20.00

1 - 2.99 lbs = $22.00

3 - 4.99 lbs = $26.00

5 - 6.99 lbs = $30.00

7 - 9.99 lbs = $33.00

10 - 11.99 lbs = $41.00

12 - 14.99 lbs = $49.00

15 - 16.99 lbs = $56.00

17 - 19.99 lbs = $63.00

20 - 24.99 lbs = $73.00

25 - 29.99 lbs = $89.00

30 - 34.99 lbs = $103.00

35 - 39.99 lbs = $113.00

40 - 44.99 lbs = $133.00

45 - 49.99 lbs = $139.00

>50.00 lbs - Please Contact Customer Service

 

SECTION 2.3 – STANDARD SHIPPING RATES: EUROPE 

The following fixed shipping rates apply across the Europe based upon weight and destination for wholesale and direct to retail orders only. Note that dimension weight adjustments may also apply as levied by FedEx or UPS :

0 - 0.99 lbs = $30.00

1 - 2.99 lbs = $32.00

3 - 4.99 lbs = $36.00

5 - 6.99 lbs = $40.00

7 - 9.99 lbs = $43.00

10 - 11.99 lbs = $51.00

12 - 14.99 lbs = $59.00

15 - 16.99 lbs = $66.00

17 - 19.99 lbs = $73.00

20 - 24.99 lbs = $83.00

25 - 29.99 lbs = $99.00

30 - 34.99 lbs = $113.00

35 - 39.99 lbs = $123.00

40 - 44.99 lbs = $143.00

45 - 49.99 lbs = $149.00

>50.00 lbs - Please Contact Customer Service

 

SECTION 2.3 – STANDARD SHIPPING RATES: REST OF WORLD

The following fixed shipping rates apply across the Rest of World based upon weight and destination for wholesale and direct to retail orders only. Note that dimension weight adjustments may also apply as levied by FedEx or UPS :

0 - 0.99 lbs = $40.00

1 - 2.99 lbs = $42.00

3 - 4.99 lbs = $46.00

5 - 6.99 lbs = $50.00

7 - 9.99 lbs = $53.00

10 - 11.99 lbs = $61.00

12 - 14.99 lbs = $69.00

15 - 16.99 lbs = $76.00

17 - 19.99 lbs = $83.00

20 - 24.99 lbs = $93.00

25 - 29.99 lbs = $109.00

30 - 34.99 lbs = $123.00

35 - 39.99 lbs = $133.00

40 - 44.99 lbs = $153.00

45 - 49.99 lbs = $159.00

>50.00 lbs - Please Contact Customer Service

 

SECTION 3 – NEW YORK STATE SALES TAX

New York State laws requires that we charge applicable New York City Sales Tax on orders shipped to addresses in the state of New York. All United States of America and United States Protectorates orders outside of New York State will not be charged New York sales taxes.

Our New York State Department of Taxation and Finance, Certificate of Authority with Identification Number 81-1504013, authorizes us to collect sales and use taxes under Article 28 and 29 of the New York Sales Tax Law. To confirm our Registered NY Sales Tax Vendor status please visit NY Dept. of Taxation and Finance at https://www7b.nystax.gov/TIVL/tivlStart

 

SECTION 4 – INTERNATIONAL VALUE ADDED TAX (VAT), TAXES & CUSTOMS DUTIES

We ship to over 200 countries worldwide. Over 90% of orders are delivered without additional customs charges, especially in USA, Australia and New Zealand.

 

ZAPOVA DOES NOT PAY UNDER ANY CIRCUMSTANCE OUR INTERNATIONAL CUSTOMERS' VALUE-ADDED TAX, CUSTOMS DUTIES OR ANY ADDITIONAL TAXES IMPOSED BY YOUR GOVERNMENT.

 

SECTION 5.1 – RETURNS & REFUNDS

If you're not 100% satisfied in any way with an item you've received, please let us know by emailing us within 30 calendar days of receipt, and within 3 months from the order date. Returns can only be made once authorized by Customer Services.

Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of makeup. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused and you must bear postage costs.

We are happy to refund postage costs if the item is defective or sent due to our error.

 

PLEASE CHECK YOUR FOOD ITEMS, FRAGRANCE AND HOME SCENT ORDERS CAREFULLY, AS FOOD ITEMS, FRAGRANCES AND HOME SCENTS CANNOT BE RETURNED UNDER ANY CIRCUMSTANCE DUE TO FEDERAL & STATE FOOD ANTI-TAMPERING LAWS & DEPARTMENT OF TRANSPORT AIR TRANSPORT RESTRICTIONS.

 

In order to process your returns as quickly as possible, all returns must include:

  • A copy of your delivery note or your order number
  • Return authorization (obtainable from Customer Services)
  • Reason for return

Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.

 

SECTION 5.2 – 20% RETURNS RESTOCKING FEES

If the product is returned (including accidental orders returns) and it is not in its original condition (including all packaging), we will deduct a 20% restocking fee from the refund.

 

SECTION 6 – CANCELLATION POLICY

In order to provide our customers with the best shopping experience, our order-fulfillment and shipping systems are fully-automated. Therefore, we cannot change, price adjustments or cancel an order once it has been submitted.

 

SECTION 7 – EXPORT CONTROLLED & EMBARGOED COUNTRIES, ENTITIES & PERSONS RESTRICTIONS

Unfortunately, due to US Trade Restrictions there are a few countries that we are not able to do business with. We will not approve an order if the contact address is in any of these countries. For more information, please visit the United States Office of Office of Foreign Assets Control (OFAC), United States Department of State Directorate of Defense Trade Controls (DDTC) and United States Department of Commence Export Administration Regulation (EAR).

Under no circumstance, we can accept payment and ship any of our products to addresses in the following sanctioned countries:

  1. Balkans
  2. Belarus
  3. Burma (Myanmar)
  4. Democratic Republic of Congo (we can do business with the Republic of Congo)
  5. Cote d'Ivoire (formerly Ivory Coast)
  6. Islamic Republic of Iran
  7. Iraq
  8. Lebanon
  9. Liberia
  10. Libyan Arab Jamahiriya
  11. Myanmar (formerly Burma)
  12. Democratic People’s Republic of Korea
  13. Sudan
  14. Somalia
  15. Syria
  16. Venezuela
  17. Yemen
  18. Zimbabwe

 

SECTION 8 – SELECTIVE DISTRIBUTION NETWORK RESTRICTED COUNTRIES

In order to list and sell certain luxury brands on Zapova at discounted prices, we had to enter into Selective Distribution Network Agreements with the major beauty brands. These network agreements limit our ability to sell at discount price in certain European countries.

Under no circumstances, we can accept payment and ship some beauty products to addresses in the following in-network countries:

  1. France
  2. Italy
  3. Germany
  4. Turkey

 

---